Publication Date: Version 1.0 – November 2024
At Riverside Wellness Centre, your privacy is important to us. As required by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), this privacy policy explains how we collect, use, disclose, and protect your personal information.
We are committed to managing your information responsibly, ensuring transparency, and maintaining confidentiality. This policy is written in clear and simple language to make it easy to understand. Updates to this policy will be made available on our website and shared via our email lists.
We collect personal information to provide high-quality osteopathic care and related services, including managing bookings, responding to inquiries, and communicating with other health professionals involved in your care.
We collect only the information necessary for the specific purpose, such as your:
– Contact details (e.g., name, phone number, email address).
– Medical and health history.
– Booking and service preferences.
Personal information is collected when you interact with us, such as through:
– Booking an appointment.
– Attending a consultation.
– Communicating with us via email, phone, or social media.
– Visiting our website.
Sensitive information, such as health or injury history, is collected only when required for your treatment or care coordination with other health providers.
You may interact with us anonymously in certain situations, such as browsing our website. However, to access most of our services, such as booking appointments or receiving care, we require your identifiable information.
When you visit our website, we may collect information to improve user experience, such as:
– Your IP address and browser type.
– Pages you visit and time spent on each.
– Referring domains and search keywords.
Our website uses cookies to enhance functionality and user experience. You can adjust your browser settings to manage or reject cookies.
We use tools like Google Analytics to understand website interactions. This information is collected to improve content delivery and website functionality.
When subscribing to our mailing list, your email address and related information will be stored securely by our email service provider.
We use third-party software to manage bookings securely. Information collected during bookings includes your:
– Name and contact details.
– Date of birth and address.
We use platforms such as Facebook and Instagram for public communication and marketing. Information you share with us through these platforms may be collected to respond to inquiries but will only be used in line with this privacy policy.
Your personal information may be disclosed in the following circumstances:
– To health professionals involved in your care (e.g., your referring GP or specialist).
– To other health providers when referring you for treatment.
– To third-party providers managing our booking systems, email communications, and clinic operations.
– If you are located overseas or your referring practitioner is overseas.
– For web analytics and social media interactions where data may be stored in global data centers.
To ensure the quality and security of your personal information, we:
– Store clinical data on secure, compliant servers located in Australia.
– Regularly update records and review their accuracy.
– Retain health records only for as long as legally required, after which they are securely destroyed or de-identified.
Under the Privacy Act 1988, you have the right to access and request corrections to your personal information.
To request access or corrections, please contact us. Verification of identity will be required before fulfilling such requests.
If you have concerns about how your personal information has been handled, please submit your complaint in writing to us.
We will:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
If you have any questions about this policy or wish to contact us regarding your personal information, you can reach us at:
Email: [email protected]
Phone: 0423 046 141
